Lend Lease | Every Action Adds Up
Smarter Systems
Detail
Contents
- Performance Indicators
- Improving our Data Collection and Interrogation Processes
- Automation of Manual Processes
- Improving Analysis
- Communication and Knowledge-Sharing Systems
At Lend Lease, people are our greatest asset and the key to us successfully realising our aspiration to become a sustainable organisation, but they can't do it alone.
We recognise that to enable them to meet our goals, there needs to be a transformation that will deliver changes to our business practices and process improvement. In short, smarter systems.
We recognise that we need to ensure that our employees understand sustainability and the sustainability goals and performance of our business, and that they have information available to them to guide them in successfully implementing change. They need systems to help them gather information and data so that they can assess our environmental and social impacts; systems to allow them to monitor and report our performance, trend it in relation to competitors, and identify and manage risk; interrogation skills and tools to ensure they can most effectively analyse that information and data; and knowledge systems to enable them to innovate to capitalise on any opportunities to drive efficiencies and reduce waste and costs, open up new markets and commercialise opportunities. We also need to ensure communication and information-sharing systems are in place to enable their successes to be replicated across the organisation.
We know that knowledge is gained through interaction and our people want to work in environments that stimulate and challenge them to develop. To do this, we need to be creative, organised, independent and open to innovation.
We seek to capitalise on the major shifts that are changing the way our people work, particularly through the use of Information and Communication technologies.
Performance Indicators
Our first priority is to ensure we have the right performance indicators.
We gain some sector-relevant performance indicators from the reporting requirements of the Dow Jones Sustainability World Index and the Carbon Disclosure Project >>see Adding Up.
However, we are also working with the Global Reporting Initiative to develop sector-specific performance criteria that better assess our economic, environmental and social impacts, under the auspices of a Construction and Real Estate Sector Supplement >>see Adding Up.
As a global company, getting the Real Estate & Construction Sector Supplement performance indicators right means we will be able to make real and meaningful comparisons across the sector. It will also provide a basis for our benchmarking and target setting, and it will therefore be the best driver for improving and communicating our performance.
Once these new indicators are agreed, we will be able to more reliably inform our investors and other stakeholders of our sustainability performance, as well as communicate the contributions our sector makes to economic growth, ecological balance and social progress.
Improving our data collection and interrogation processes
To allow for effective management review of what work needs to be undertaken to keep the business on track to meet the goals that it has set itself, we recognise the need to ensure good governance, risk analysis and management.
We have invested in the deployment of new Information and Communication technologies and data integration tools to marry up the data from different data and information systems and bring them together to form a tool set for management that will help make faster and better business decisions.
Automation of manual processes
Manual administrative processes are a highly inefficient way of doing business.
They also lead to employee frustration and stifle the ability of individuals to develop, as the large majority of their time is spent just gathering the data; they do not have time to practice the analytical and strategic skills that their training and experience offer a business.
The automation of manual processes frees up this time and enables people to develop their knowledge and skills through the application of strategic thought and analytical assessment. Business gets a better return from an engaged and developing workforce as the knowledge of individuals and the Group grows.
Our automation of manual processes has so far delivered the following outcomes:
- Diversification and integration of management reporting roles which enable us to assess environmental and social data with financial data sets
- Lead versus lag indicator reporting
- Accessibility to and presentation of real-time information by senior management
- Reduced annual maintenance costs
Ultimately, we expect automation of manual processes will reduce the monthly management reporting cycle for Business Units by 50 percent and reduce our sustainability reporting cycle by 66 percent.
Improving analysis
While we produce a wide range of qualitative and quantitative data and information across our Business Units, we need a standard approach for researching and analysing trends, and for reviewing our performance so that we can identify the most appropriate standards and performance indicators for our business and sector.
Once we better understand our social and environmental performance relevant to our impacts and risks, the Business Units will be able to test their present and future operations against different scenarios.
Communication and knowledge-sharing systems
While Lend Lease has many examples of sustainability projects of excellence, we know that better communication and knowledge sharing of these successful achievements would ensure replication and continual improvement across the Company.
We have a range of communication and knowledge-sharing initiatives to facilitate the global leverage of our successes, including the following Information and Communication systems:
- Hive (organisational intranet)
- The Hive is our global intranet, and it operates in all regions of our business activity.
- The Hive provides access to communications, including blogs, discussion boards and organisational announcements. The Hive also contains our governance documentation, including Policies, Best Practice Guidelines/Case Studies and Support Tools, Performance Reporting Requirements and relevant weblinks.
- WorkSpace (Function and Business Unit management systems)
- Our Function and Business Unit WorkSpaces hold details on the documented management systems that we deploy and work to.
- Each WorkSpace also provides access to research and development, achievements and guidelines, with detailed communications on these subjects.
- Insight (Function and Business Unit data capture and performance management system)
- Insight provides us with the ability to mine raw data from other management systems and data capture methods.
- Insight can also be deployed to deliver raw data capture screens.
- The raw data is held within the master data base, which holds the verified raw performance data of the organisation and enables us to review current performance and plan improvements.
- ProjectWeb (Web-based project control system)
- ProjectWeb is the Business Unit operational control system that captures operational performance data and records.
- This system is used to ensure quality in service delivery while also enabling the management of risk.
- WebCare (Risk Management and Environment, Health & Safety accident and incident management system)
- "WebCare" is a Risk Management and Accident/Incident Reporting System that is used across the business to:
- Ensure that risk is captured, analysed and managed throughout the organisation
- Report accidents and incidents that have occurred. This system is linked to an automatic reporting and notification system for Senior Management responses
- iknow (Our internal knowledge base)
- iknow is our global knowledge management tool, which is used by Business Units to share valuable and relevant information on operations.
- ikonnect (Our facilitated knowledge management service)
- ikonnect is our global knowledge network and transfer tool. ikonnect links employee needs and available knowledge across the organisation.
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