A BRAVE NEW WORLD OF WORKPLACE INTELLIGENCE

28 Mar 2018

Increasingly, forward thinking landlords and corporate tenants are utilising building internet of things (BIoT) sensor technology in combination with web-based intelligence platforms to unlock actionable workplace insights and enable new business models and services, where indoor light, sound, air quality and the human experience are all part of the equation.

Paul Bailey

Consultant, Digital Workspace

Corporate tenants and landlords are both seeking to understand how the workplace is being used. 

  • Tenants - How can I better understand my workplace performance and improve employee engagement, productivity, mobility, collaboration, wellbeing, and experience?
  • Landlord - How can I better understand the ways our customers are using our spaces (workplace, lobby, retail, end of trip) so we can improve our service offering?

Commercial office space is the second highest business cost behind employees, which is why smart sensors deployed within the office environment present a huge opportunity for corporate real estate executives. Historically corporate real estate executives could only understand space utilisation using manual, human observation techniques or expensive and hard to maintain under desk sensors. However, the latest in smart sensors combined with artificial intelligence and data analytics is providing unique insights into how space is being used, in real time. This data is increasingly being shared with workspace planning and management solutions to enable data driven space planning activities.

Innovative corporate real estate groups are deploying environmental sensors (light, temperature, indoor environmental quality, sound) alongside occupancy / presence detection and location services to complete the picture and provide insights into why spaces are or aren’t being used that in turn drives continuous improvement opportunities. 
A Brave New World - Better Places Story
Another priority for today’s organisations is attracting and retaining top talent. Smart sensors provide a digital layer to the physical workplace that can be leveraged to enable new experience-led applications such as smartphone apps enabling staff to control their personal environment including lighting, heating, and cooling, and to find colleagues and available meeting spaces more easily. Smart phone apps are even making it easier to capture and report issues within the workplace improving facilities management operations.

Beyond the tenant, smart sensors also present a significant opportunity for landlords. By procuring and installing smart sensors into a building, landlords can save on energy, cost and generate new insights to provide added value to tenants, thereby generating a new revenue stream or creating a market differentiator. Additionally, understanding the air quality, thermal comfort, lighting, and acoustics in buildings can be used to inform future design criteria to create healthier buildings for tenants. 

It is important to note that individuals’ privacy should be in no way compromised since all the data captured is aggregated and contains no personal identifiable information.