Our response to COVID-19


We’ve moved to curtail the spread of COVID-19 to the 250,000 people who visit our shopping centres every day.

This includes significantly boosting the frequency of our cleaning procedures along with the use of hospital grade disinfectant, establishing hand sanitiser stations, displaying health authorities’ advice on good hygiene practices, and putting in place measures to encourage social distancing.

This is a difficult and uncertain time for retailers, and we continue to work closely with them to understand their needs and how we can support them during this period. Our focus is also on ensuring customers can continue to be able to access the products and services they need.  

Retirement Living:

With more than 17,000 residents calling our retirement villages home, we’ve introduced a number of measures to help keep them safe.

We’ve greatly reduced the number of non-essential employees and contractors visiting our villages, as well as discontinuing group activities, closing all community centres and communal facilities including gyms, libraries, cinemas, and swimming pools. We’re also purchasing essential supplies for each village including toiletries, non-perishable items and essential fridge and freezer food to provide to residents in case of emergencies. Our staff are also helping residents with arranging online grocery orders.

We’ve also increased the frequency at which we are cleaning our villages’ communal and public areas, including the use of hospital grade disinfectant, and have hand sanitisers available at all villages. We’re also working closely with our external home care providers to make sure they have appropriate plans in place to minimise any risk to our village communities.

Residents are proactively staying socially connected while maintaining physical distances, through activities such as street yoga, ‘Grannies on Trikes’ groups, walking groups, book swaps, resident welfare groups, and ‘Bring a Cuppa’ in their driveways. We are also exploring other initiatives that can provide residents access to free education, fitness and wellbeing programs, and easy ways for residents to stay informed and connected.


Across our commercial assets, our high intensity cleaning regime includes the use of full disinfectant on hard surfaces, high touch points and high traffic areas, as well as ongoing day time hygienic cleans. We’ve installed hand sanitising stations in all building lobbies and we are displaying World Health Organization advice on good hygiene practices. To respect social distancing, we have closed our end-of-trip amenities and re-arranged lobby furnishings.  

We are working with our commercial tenants to understand their needs and how we can support them during this period. Our office buildings currently remain open and we are looking to help tenants reduce their operating costs as many employees are currently working remotely.