How concierge apartments are taking the resident experience to a new level
In the realm of luxury living, concierge apartments set a new standard. Today’s residents aren’t just seeking stunning views and high-end finishes; they’re looking for a lifestyle of convenience, connection and personal fulfilment.
That’s where concierge services come in, and nowhere is this more evident than at Lendlease, where apartment living is redefined through thoughtful detail and personal service.
Curated living: The rise of concierge apartments
The concept of concierge services in apartment buildings isn’t new. Its popularity is surging. According to a recent GlobeNewswire report, the global concierge services market is forecast to grow from USD 765.28 million in 2024 to USD 1.24 billion by 2030, reflecting increased demand for personalised lifestyle services in residential settings. In Australia, this trend is being embraced by luxury developers.
At One Sydney Harbour, concierge living goes far beyond the expected. Thoughtfully designed to support the day-to-day, it helps create ease tailored to each resident’s needs. In this article, lifestyle concierge Mandy Foley, managing director of Stedmans Hospitality Services, shares her insights.
Living in apartments with concierge services brings everyday convenience and adds an extra layer of comfort to the premium lifestyle Lendlease is known for.
“Our residents are looking for tailor-made experiences,” Mandy says. This enables them to anticipate and meet needs, which might involve organising a private chef for an intimate dinner party or securing last-minute theatre tickets.”
But what does a concierge do at apartments exactly? It’s about going above and beyond to ensure residents’ needs are not only met. They’re exceeded.
Mandy shares a memorable example: “A resident once approached us to create a special experience for his art-loving wife. We arranged a private after-hours tour at the gallery of her favourite artist, organised transportation, and even had the artist waiting at the gallery to meet them personally. Her smile was magnificent.
“The evening culminated in a private dining experience in a room filled with her favourite wines and cuisine prepared by her preferred chef. The meticulous planning and execution made it a magical evening.”
This story beautifully captures the essence of life in a concierge apartment, where every request is an opportunity to deliver exceptional, personalised service.
In a luxury apartment complex, concierge services range from facilitating everyday conveniences like parcel deliveries and dry cleaning to hosting cocktail-making classes, private dining experiences and exclusive tours.
This level of personalisation delivers far more than convenience. It builds a community where residents feel known, valued, and at home and is an extension of Lendlease’s vision to create places where communities thrive.
“We provide a very seamless service for our residents,” says Mandy. “We curate wonderful experiences.”
Living in a 24-hour concierge apartment, such as those offered at One Sydney Harbour and One Circular Quay is a layered experience that combines essential services with elevated, luxury experiences.
“The concierge services are amazing at One Sydney Harbour,” says Mandy. “They’re just there, 24/7, on each of the desks in the buildings. And then, on top of that, there’s a lifestyle concierge. So if you’ve got a birthday party, for example, we can help organise a special event for you. When deliveries come in, a concierge can hand it to you in the lobby as you arrive home, or you can request that it be delivered to your apartment.”
It’s a system designed for seamless living and one that supports not just convenience but joy.
Flexibility and responsiveness are especially important in a world where expectations are evolving. Residents today, from downsizers and rightsizers to professionals and retirees, are increasingly seeking services that allow them to maximise their time, feel deeply cared for and enjoy meaningful connections with their community.
For many residents, what makes the concierge service at One Sydney Harbour extraordinary is that no request is too big or too small.
“We’re committed to extraordinary resident experiences,” says Mandy. “So the concierge services here really are about the extraordinary and the unachievable. If you want a last-minute restaurant booking or to fly out to Palm Beach, we’ll organise the seaplane. That’s what we’re here to help with.”
Even something as simple as a cocktail-making class becomes a chance to connect and celebrate. “I do a wonderful cocktail-making class,” Mandy says. “It’s so much fun.”
With demand for lifestyle concierge services growing globally and locally, we’re setting a new benchmark. This tailored, attentive, and deeply human approach to service reflects a broader shift in luxury apartment expectations. Beyond convenience and exemplary service, concierge apartments are about creating a home where residents feel looked after and connected every single day.
Ready to explore the extraordinary? Visit Lendlease Apartments to find out more.