
When you choose a Lendlease apartment, you can expect more from every interaction.
Right from day one, we’re committed to providing the very best customer service.
No matter where you’re located or how you choose to interact with us, we’re guided by our Customer Charter.
It’s our dedication to delivering consistent, reliable service at every development, across every product type and price point.
As a Lendlease Apartments customer, we promise to:

We are here for you. You’ll be able to access the support you need, when you need it, with our
helpful customer service teams. We’ll answer your questions, find the information you need or offer
advice.
At Lendlease, we promise to be available from day one.

For over 60 years, Lendlease has been leading the way in creating communities where people want to live, work and play, building strong relationships along the way. So, when you interact with us, you can trust that we’ll keep communications open, honest, and fair.
At Lendlease, we promise to act with integrity, right from the first conversation

We understand that buying or building a new home is a big decision. When you deal with us, we’ll
protect your privacy and your personal information. We will not disclose or access your data without your consent.
At Lendlease, we promise to protect your privacy, both online and offline.

Your feedback helps us to continue to improve our product and service offering. So, if you have an idea or some feedback for our team, we encourage you to share it with us.
At Lendlease, we promise to value your feedback.
Customer feedback and complaints
The Customer Charter guides the way our team members interact with you.
We welcome feedback at any time. Customers within Australia can provide customer feedback and make complaints anytime via the Contact Us page on the Lendlease website.